Privacy Policy

Vellor

Email: support@vellor.com

Phone: +44 20 7439 0321

Address: Vellor, London W1D 4HT, United Kingdom

1. Introduction

At Vellor, we take the privacy of our customers very seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

By accessing our website and/or making a purchase, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Personal information: name, email address, postal address, telephone number.
• Payment information: billing details (processed securely by certified payment gateways).
• Browsing data: IP address, browser type, pages visited, and time spent on our website (collected via cookies and similar technologies).
• Purchase history: details of orders placed with us.

3. How We Use Your Information

We use the information collected to:

• Process and fulfil your orders.
• Send order confirmations and updates.
• Provide customer support.
• Improve our products, services, and website experience.
• Send marketing communications, with your prior consent.
• Comply with applicable legal obligations.

4. Sharing of Information

We do not sell or rent your personal information to third parties. We may share data with:

• Trusted service providers (logistics, payment processing, email marketing) who assist us in operating our business.
• Relevant authorities where required by law.

All third parties with whom we work are required to handle your information confidentially and securely.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no data transmission or storage system is entirely secure.

6. Cookies

We use cookies and similar technologies to enhance your browsing experience and analyse website traffic. You may manage your cookie preferences through your browser settings at any time.

7. Your Rights Under UK GDPR

In accordance with the UK General Data Protection Regulation (UK GDPR) and applicable data protection legislation, you have the right to:

• Access your personal data.
• Rectify inaccurate or incomplete data.
• Request the erasure of your data.
• Object to the processing of your data for marketing purposes.
• Request restriction or portability of your data.

To exercise any of these rights, please contact us at support@vellor.com.

8. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy or to meet legal requirements.

9. Third-Party Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We recommend that you review their privacy policies before providing any personal information.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will take effect upon publication. We recommend reviewing this page periodically.

11. Contact Us

If you have any questions about this policy or about how we handle your personal data:

Email: support@vellor.com

Phone: +44 20 7439 0321

Address: Vellor, London W1D 4HT, United Kingdom