Vai direttamente ai contenuti

Informativa sulle spedizioni

Shipping Policy

Vellor

Email: support@vellor.com

Phone: +44 20 7439 0321

Address: Vellor, London W1D 4HT, United Kingdom


1. Order Processing

All orders are processed within 1 to 3 working days (Monday to Friday).

Once your order has been processed, you will receive a confirmation email with your tracking details.

Please note that:

  • Orders are not processed at weekends or on public holidays.
  • During peak periods, processing times may be slightly longer than usual.

2. Estimated Delivery Times

Estimated delivery times are as follows:

  • United Kingdom: 3–5 working days.
  • Europe: 6–10 working days.
  • International: 7–12 working days.

Please note that these are estimates and actual delivery times may vary.

3. Shipping Costs

Shipping costs are calculated at checkout based on the destination and selected delivery method.

Free shipping may be available for orders above a certain value. Please check the current promotions on our website for details.

4. Order Tracking

Once your order has been dispatched, you will receive an email with your tracking number. Please allow a few days for the tracking information to be updated.

If you do not receive your tracking details, please contact us at support@vellor.com.

5. Delivery Delays

Vellor cannot be held responsible for delays caused by:

  • Courier delays.
  • Adverse weather conditions.
  • Customs procedures.
  • Other factors outside our control.

If your order is significantly delayed, please contact us and we will do our best to assist you.

6. Incorrect Delivery Address

Vellor cannot be held responsible for orders that are not delivered due to an incorrect address provided by the customer.

If you notice an error in your delivery address, please contact us as soon as possible at support@vellor.com.

7. Lost or Undelivered Parcels

If you have not received your parcel:

  • Please check with your neighbours or at your local delivery depot.
  • Contact the courier's customer service team.

Vellor cannot be held responsible for parcels marked as delivered to the address provided.

8. Customs and Import Duties

For international orders, customs duties or import taxes may apply. These charges are the responsibility of the customer and are not included in the product price or shipping costs.

9. Contact Us

For any enquiries related to the delivery of your order:

Email: support@vellor.com

Phone: +44 20 7439 0321

Address: Vellor, London W1D 4HT, United Kingdom